Service Assistant- Bethel

Columbus, OH

Basic Purpose of Position:


Provides assistance to the service, bartending and host/hostess staff in maintaining the smooth operation of guest service in the restaurant. Maintain organization, cleanliness and sanitation of work areas and equipment. Directs, implements and maintains a philosophy congruent with FoodFirst Global Restaurant’s culture, which serves as a guide to all staff members.


Essential Job Functions:

  • Strives to create an operation that values FoodFirst Global Restaurant standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business
  • Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Team and the Guest
  • Communicates in an impactful and meaningful way with management and team members and fosters an open and respectful work environment 
  • Models and executes FoodFirst Global Restaurant practices throughout the entire operation creating a high-energy environment for the team and guest alike 
  • Demonstrates competence and confidence in making sound effective decisions that benefit the guest and team
  • Ensures prompt, friendly service according to company guidelines
  • Facilitates a professional and ethical manner that is beyond reproach
  • Maintain a complete knowledge of and comply with all departmental policies and procedures and service standards
  • Ensure proper documentation for all accidents and incidents per FoodFirst Global Restuarant policies and procedures
  • Maintain a complete knowledge of property layouts, table/seat/station numbers, proper table setups, room capacity, hours of operation, price ranges and dress codes
  • Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major ingredients, quality standards, taste, appearance of products, texture, serving temperature, garnish and plate presentation
  • Ability to be well organized, maintain concentration and think clearly when providing service to multiple guests within any given period of time
  • Ability to endure abundant physical movements throughout the work area
  • Ability to perform job functions with minimal supervision
  • Maintain and strictly abide by state sanitation/health regulations and FoodFirst Global Restaurant standards of operation
  • Inspect cleanliness and organization of line workstations; rectify deficiencies and maintain throughout the shift 
  • Monitor and maintain cleanliness of assigned tables
  • Place additional utensils and wares on tables as directed 
  • Clean and rest tables immediately after guest departs in accordance with FoodFirst Global Restuarant procedures
  • Replenishes ware in side stations throughout shift
  • Busses tables and provides assistance to staff with guest needs
  • Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
  • Be familiar with all restaurant services, features, as well as local attractions and activities, and respond to guest inquiries accurately 
  • Follow weekly deep cleaning schedule
  • Maintain a complete knowledge of preventative maintenance policies and procedures
  • Facilitate and maintain a complete knowledge of computer systems and FoodFirst Global Restaurant policies and procedures 
  • Maintain complete knowledge of table/seat/station numbers, proper table setups and room capacity limits
  • Restocks bar items for bartenders and service staff as requested
  • Empties trash cans when needed
  • Properly store all reusable goods
  • Transport all dirty linen to laundry area
  • Assist with banquet needs as requested
  • Attend meetings and training sessions as scheduled
  • Use all chemicals in accordance with OSHA regulations and facility requirements
  • Corrects unsafe practices or conditions
  • Ensure all open/closing duties are completed before an employee leaves
  • Other duties as assigned by supervisor


Memorable Guest Service:

  • Fully engages every guest and consistently exceeds expectations to create a positive and lasting dining experience that drives lifetime guests 
  • Creates a strong first impression by greeting each guest with a smile and a positive attitude
  • Engages the guest at every opportunity while providing them with a personalized and memorable experience 
  • Provides the guest with the right of way while moving throughout the restaurant
  • Exemplifies the FoodFirst Global Restaurant standard of “Every Day, Every Meal, Every Guest”
  • Pays attention to detail and shows awareness of guest needs to ensure quality service
  • Readily accommodates special needs and requests to ensure an exceptional dining experience
  • Effectively reads the Guest’s body language to gauge their level of satisfaction
  • Proactively asks questions if a guest appears dissatisfied to quickly identify the cause
  • Goes above and beyond to resolve service issues in a prompt and friendly manner
  • Encourages repeat business by establishing a strong rapport with all guests and remembering their favorites


Passion for the Brand:

  • Enthusiastically promotes FoodFirst Global Restaurant brand inside and outside of the facility
  • Motivates the team to focus their energy on impressing and satisfying the guest
  • Communicates appreciation to the guest for their continued patronage 
  • Sets an example for the team by displaying a high level of energy and enthusiasm throughout the shift
  • Proactively searches for methods to improve the guests’ dining experience
  • Demonstrates the ability to keep a high level of energy and enthusiasm over long periods of time
  • Balances a fun and lighthearted approach with the ability to get the job done
  • Shows guest and team members that he/she genuinely enjoys the job and takes pride in their role within the company
  • Actively supports the goal “To Be the Friendliest Restaurant in Town


Communication and Listening:

  • Works effectively with all team members and utilizes communication skills to achieve results and accomplish shared objectives
  • Communicates in an open, sincere manner to build trust and rapport with guests and team members
  • Offers positive reinforcement to guests and team members to show that they are listening
  • Asks questions as needed to ensure complete understanding of instructions or directions
  • Actively participates in pre-shift meetings
  • Efficiently communicates special needs and circumstances to other staff members in the kitchen 
  • Shares ideas with the team and is committed to reach team goals
  • Drives a respectful environment through equal and fair treatment of all team members
  • Follows through on commitments to promote trust and teamwork
  • Listens openly and respectfully to others, shows concern for their needs and feelings
  • Shares ideas with the team and promotes a commitment to reach team goals


Teamwork and Collaboration:

  • Shows cooperation, respect and a positive team spirit in order to reach common goals
  • Works closely and efficiently with other team members to get the job done and ensure a smote shift
  • Readily offers assistance to other team members who need assistance to ensure timely completion of all tasks
  • Demonstrates an awareness of his/her environment and steps in to help as needed
  • Assists other team members guest without being asked
  • Willingly teaches other new skills and helps team members who need assistance 
  • Proactively asks for help ad accepts direction when needed to ensure excellent service 
  • Keeps managements and chefs informed bout needs, problems, and guest feedback throughout the shift 
  • Actively promotes the acceptance of all team members and guests
  • Shows respect by treating all team members fairly and equally
  • Shows respect for different ideas and keeps an open mind


Time Management:

  • Effectively organizes his/her workload and demonstrates the ability to multi-task and follow through
  • Organizes tasks in order of priority to ensure timely and thorough completion
  • Creates a plan to identify what needs to be done throughout the shift
  • Anticipates needs and obstacles and plans ahead
  • Proactively looks for ways o stay productive during slow periods 
  • Surveys the big picture and multi-tasks, such as bringing drinks and bread for more than one table
  • Starts additional tasks without failing to complete other priorities


Reliability and Dependability
  • Holds self accountable for completing responsibilities and delivering consistent exemplary “wow” service 
  • Arrives to work on time, prepared, and ready for the shift
  • Works quickly and efficiently during rush periods
  • Consistently prepared with correct attire and materials needed to do the job
  • Takes ownership and can be counted on to do his/her job correctly
  • Readily provides answers for questions or knows where to go for the answers 
  • Willing to step up to take on additional shifts when scheduling issues occur 
  • Ensures all responsibilities are fulfilled before ending his/her shift
  • Demonstrates concern for quality and consistency in service
  • Sets the standard by adhering to FoodFirst Global Restaurant policies, procedures and guidelines
  • Admits mistakes and takes prompt action to correct them
  • Sets personal goals to help improve check average


Flexibility and Stress Tolerance:
  • Demonstrates adaptability and composure in a variety of situations and circumstances
  • Projects a positive and upbeat attitude even under pressure
  • Handles him/herself in a professional manner at all times
  • Stays composed during a stressful shift and contributes to a positive tone for the team
  • Responds calmly to problems and controls emotional reactions
  • Bounces back quickly from negative situations
  • Adjusts to work style in response to changing needs or situations
  • Willingly takes on responsibilities outside of normal duties to support the team


Food and Beverage Knowledge:
  • Demonstrates and shares a solid knowledge of the FoodFirst Global Restaurant menu, effectively makes recommendations, and ensures all menu items consistently meet standards resulting in exceeding guest’s expectations
  • Actively learns and continually refreshes his/her knowledge of the recipes and menu items
  • Takes time to educate guests on menu offerings and looks for the opportunity to introduce them to something new 
  • Expertly describes any dish on the menu and knows the specific ingredients
  • Provides the guest with knowledge of our restaurant to enhance their dining experience
  • Uses his/her knowledge to ensure proper presentation and preparation of all menu items
  • Proactively looks for ways to build add on sales


Secondary Job Functions:

  • Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas
  • Be familiar with all restaurant services, features, as well as local attractions and activities, and respond to guest inquiries accurately
  • Follow weekly deep cleaning schedule
  • Maintain a complete knowledge of preventative maintenance policies and procedures
  • Facilitate and maintain a complete knowledge of computer systems and FoodFirst Global Restaurant policies and procedures
  • Maintain complete knowledge of table/seat/station numbers, proper table setups and room capacity limits
  • Restocks bar items for bartenders and service staff as requested
  • Empties trash cans when needed
  • Properly store all reusable goods
  • Transport all dirty linen to laundry area
  • Assist with banquet needs as requested
  • Attend meetings and training sessions as scheduled 
  • Use all chemicals in accordance with OSHA regulations and facility requirements 
  • Corrects unsafe practices or conditions
  • Ensure all open/closing duties are completed before an employee leaves
  • Other duties as assigned by supervisor


Position Requirements: (Education, Knowledge, Training, Experience, Licenses, Certifications)


High-school degree, or one to two years experience and/or training; or equivalent combination of education and experience         

   
Language Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization


Mathematical Skills:


Ability to add, subtract, multiply, and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance


Reasoning Skills:

Ability to apply commonsense understanding to carry out detailed by uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations

Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled format


Computer Skills: 

To perform this job successfully, an individual should have a general knowledge of the Microsoft Office Suite of products


Certificates, Licenses, Registrations:

None required


Supervisory Responsibilities:

 This position has no supervisory responsibilities


Physical Effort Required in the Essential Functions of this Position:


Work Environment:

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Amount of time spent in the following environmental conditions:

  • Work near moving mechanical parts:_______________________1/3 to 2/3
  • Work in high precarious places:___________________________under 1/3
  • Outdoor weather conditions:_____________________________under 1/3
  • Extreme cold (non-weather):_____________________________under 1/3
  • Extreme heat (non-weather):_____________________________under 1/3
  • Risk of electrical shock:_________________________________under 1/3
  • Vibration:____________________________________________under 1/3

The noise level in the work environment is usually moderate to loud.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Amount of time spent on the job in the following physical activities:

  • Stand:_______________________________________________2/3
  • Walk:________________________________________________2/3
  • Sit:_____________________________________________under 1/3
  • Use hands to finger,handle or feel:_____________________under 1/3
  • Reach with hands and arms:__________________________1/3 to 2/3
  • Climb or balance:__________________________________under 1/3
  • Stoop, kneel, crouch or crawl:_________________________1/3 to 2/3
  • Talk or hear:______________________________________1/3 to 2/3
  • Taste or smell:_____________________________________over 2/3


The employee will be expected to lift up to 0 pounds.


The employee will be expected to have the following vision requirements:

  • Close vision (clear vision at 20 inches or less)
  • Distance vision (clear vision at 20 feet or more)
  • Color vision (ability to identify and distinguish colors)
  • Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point.)
  • Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
  • Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The employee must be able to maintain a strong pace, and travel as necessary.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.